Many people are baffled and befuddled by the terms and phrases employed by insurers the world over when requesting information or explaining their products. Sometimes this confusion can put some prospective customers off buying travel insurance, leaving them open to big losses, when an informed small outlay invested in the correct policy could save not just peace of mind, but potentially crippling medical costs or travel upheaval.
To help in some small way, a few of the terms, wording or phrases that get queried the most by our office have been listed in alphabetical order and a brief (hopefully) plain English explanation or definition has been listed.
Age groups, limits and age related restrictions apply to most policies and affect the price of premiums. Maximum age limits vary between policies. For example, International Comprehensive insurance from QBE is available to Australian travellers aged between 0 and 69 years without a pre-existing medical condition.
Annual Multi Trip Travel Insurance
For the regular traveller Annual Multi Trip travel insurance policies provide cover for an unlimited number of trips within a 12 month period where each trip must be no longer than 60 days.
Australian (Domestic) Travel Insurance
Travel insurance cover for travel within Australia. Perfect for a driving holiday, cruising the coastline or flying interstate to visit family and friends.
A schedule of benefits is available for all policy types and sets out in an easy to understand format the inclusions and applicable limits of cover, such as lost luggage, cancellation of travel plans or medical expenses.
Budget Travel Insurance
Low cost, limited cover insurance for the international traveller who does not require a fully comprehensive policy.
Claims can be made against travel insurance policies for events as set out in the schedule of benefits that relate to your insurance policy. Always keep your certificate of insurance with you and in a safe place.
Comprehensive Travel Insurance
Insurance cover for International travel generally with more inclusions than with a budget product. Don’t leave home without adequate cover even if you are going overseas to visit family.
Cooling Off Period
It is a legal requirement that all insurers offer a period of time within which you can change your mind about a policy you have purchased from them and receive a full refund. To qualify you must not have made a claim or started your trip. QBE offer a 21 day cooling off period with all travel insurance policies.
Cruising cover is necessary if you are venturing out on a commercial seagoing vessel. Cruising cover is included completely free of charge with all comprehensive travel plans. If you are staying in Australian waters the Australian travel plan is sufficient, but if you are leaving Australian waters the International policy should be selected.
The departure date is the day that your trip begins from your normal place of residence.
Refers to any accompanying financially dependent child or children under 25 years of age.
Domestic (Australian) Travel Insurance
Travel insurance cover for travel within Australian territories.
Emergency Assistance (QBE Assist)
QBE Assist has been providing assistance to travellers in need since 1992. QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, and 365 days a year. The QBE Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency.
The amount of contribution you are required to pay towards any claim. The excess is usually deducted from any amount payable, so if you claim $1000 and your policy has a $200 excess, the amount you will receive is $800. A lower excess can often be selected, but premiums will be more expensive.
Events, reasons or situations where cover will not be provided. For example scuba dives are not covered, unless you hold an open water diving licence or are under instruction by a licenced operator.
As soon as a certificate of insurance has been issued you now have an existing policy that can be amended or extended, you can buy additional benefits or apply for an existing medical condition.
Inbound Travel Insurance
Policies for non-residents of Australia visiting to or within Australia on a temporary basis.
International Travel Insurance
Travel Insurance policies for cover in countries all over the globe.
Product Disclosure Statement
A document that fully explains the scope of an insurance policy it covers information about the travel insurance product and detailed terms and conditions. It should always be read in conjunction with the schedule of benefits.
Pre Existing Medical Conditions
Pre-existing medical conditions are ailments that could cause you to claim on any insurance policy while travelling. EMC’s should be declared and a Travellers Medical Appraisal Form should be completed prior to purchasing travel insurance online. There are many conditions that do not require disclosure to apply for a travel insurance policy and they are listed on the appraisal form.
Countries are grouped into regions for the purpose of calculating premiums. Generally the countries in a particular group are geographically close or have a similar level of risk.
Assistance for your safe return to Australia in the event of a medical incident.
The date that you arrive back at the end of your trip to your normal place of residence. Remember you could arrive in Australia several days after you begin your return journey, so remember to put the day you get home as your return date.
Refer to your full legal name and date of birth as recorded in your passport or other official form of identification. All details including your normal place of residence and any pre-existing medical condition should be accurately disclosed. Failure to supply correct information can void an insurance policy.
Medical advice, assistance or evacuation if required, rescheduling of travel plans or replacement of tickets, introduction to lawyers for advice and representation in the event of unlawful detention or urgent message relay to family or your QBE agent.
Terms, conditions and acceptance criteria apply. Cover limits apply as set out in the policy wording. This material contains general information only and may not suit your particular circumstances. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. Insurance issued by QBE Insurance (Australia) Ltd ABN 78 003 191 035 AFS Licence 239545. eReliance Pty Ltd trading as Easy Travel Insurance, ABN 48 147 939 277 is an Authorised Representative 0012131 of QBE Insurance (Australia) Limited
*Qantas Frequent Flyer members can earn 1 Qantas Frequent Flyer point per $2 spent on eligible QBE Travel insurance products. (Terms and conditions apply)