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Travel Bubble New Zealand And Australia
Find out all you need to know how the new travel bubble between Australia and New Zealand will work and how it affects you and your travel plans.
Corona Virus Latest
Latest: 31st March 2020
We now offer limited cover for COVID-19 and some benefits are only for travel to Australia and NZ.
Other terms and conditions apply, so please check the policy wording and note there is no COVID-19 related cover:
- for travel to a country with ‘do not travel’ advice on smartraveller.gov.au
- for travelling on a multi-night cruise
- where a government authority closure, quarantine or isolation order is imposed on cross area, border, region or territory travel
Please see full details in our latest Product Disclosure Statement
More information can be found on our Coronavirus Benefits page.
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Our policies will continue to cover travellers as per normal even during this time provided you have the appropriate documents to enter the destination. The pandemic exclusion still applies, so if the claim has anything to do with COVID there will be no cover.
Additionally, if your destination gets completely cut off from entry due to COVID, this would not be covered. For example: if you have the relevant documents/permits to enter the UK but the trip is cancelled or you are declined entry due to COVID, this would not claimable.
Quarantine, mandatory or otherwise is also excluded from cover.
However, if for example your luggage is lost or you become unwell in the destination and it is not COVID related, you are covered by the policy (with normal provisions – eg. declared pre-existing conditions etc).
Update: 13th March 2020
On 11th March, the WHO made the assessment that COVID-19 can be characterised as a pandemic.
On 9th March, DFAT advised that “in most countries, we continue to advise Australians to ‘exercise normal safety precautions’.
For the coronavirus, this means taking sensible measures to minimise your risk of exposure such as practising good hand hygiene.
MEDICAL CLAIMS IN CONJUNCTION WITH ASSOCIATED ADDITIONAL EXPENSES IN RELATION TO CORONAVIRUS: It is a condition of our policies that you are not aware of any circumstance which is likely to give rise to a claim. If you incur medical expenses with associated additional expenses as a result of contracting coronavirus, there may be cover up to the benefit limit. Our Claims Team will consider DFAT travel advices in place at the time you purchased your policy and where you chose to travel.
CANCELLATION AND OTHER RELEVANT SECTIONS OF THE POLICY: Cover for this event is excluded under other policy sections such as cancellation. “We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.”
Original release: 6th March 2020
Check back here regularly for the latest information regarding how the Covid 19 (Corona Virus) outbreak affects your Easy Travel Insurance cover.
This update page will have our latest information and status for cover offered for claims relating to Covid 19 and will be updated depending on the Smart Traveller website status for countries which are subject to a 'Do Not Travel' advice.
If you are overseas and have been directly affected by the coronavirus and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619.
