Corona Virus Latest

Update: 13th March 2020

On 11th March, the WHO made the assessment that COVID-19 can be characterised as a pandemic.

On 9th March, DFAT advised that “in most countries, we continue to advise Australians to ‘exercise normal safety precautions’.

For the coronavirus, this means taking sensible measures to minimise your risk of exposure such as practising good hand hygiene.

MEDICAL CLAIMS IN CONJUNCTION WITH ASSOCIATED ADDITIONAL EXPENSES IN RELATION TO CORONAVIRUS: It is a condition of our policies that you are not aware of any circumstance which is likely to give rise to a claim. If you incur medical expenses with associated additional expenses as a result of contracting coronavirus, there may be cover up to the benefit limit. Our Claims Team will consider DFAT travel advices in place at the time you purchased your policy and where you chose to travel.

CANCELLATION AND OTHER RELEVANT SECTIONS OF THE POLICY: Cover for this event is excluded under other policy sections such as cancellation. “We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.”

Original release: 6th March 2020

Check back here regularly for the latest information regarding how the Covid 19 (Corona Virus) outbreak affects your Easy Travel Insurance cover.

This update page will have our latest information and status for cover offered for claims relating to Covid 19 and will be updated depending on the Smart Traveller website status for countries which are subject to a 'Do Not Travel' advice.

If you are overseas and have been directly affected by the coronavirus and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5619.