Emergency Assistance

Where ever you may be, help is at hand 24 hours a day, 7 days a week, 365 days a year. With the worldwide reach of QBE Assist you have a proven team of Australian based medical and emergency assistance specialists.QBE Assist has been providing assistance to travellers in need since 1992. QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, and 365 days a year. The QBE Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency:

• assessing and monitoring your condition after an accident or illness;
• providing medical repatriation, if required;
• making payment of hospital and medical bills;
• assistance with rescheduling of travel arrangements, replacement of lost passports or travel documents;
• provide advice and contact details for airline local embassy in the event of lost tickets, passports or travel documents provide contact details for bank/credit card provider to assist with arrangements for emergency transfer of funds;
• in case of an emergency, providing a message service for travellers so they can keep in touch with their family, employer or travel agent back home.

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.

In the event of an accident, illness or emergency mishap during your trip, please contact our medical and emergency assistance team, QBE Assist.

If you're overseas telephone:

If you cannot use the toll free number above, please contact the international operator and ask for a 'reverse charge' or 'collect' call to +61 3 8523 2800.

If you're in Australia telephone: